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Our Services

Discover Premium Real Estate Solutions Designed for Modern Living

Residential Properties

Explore thoughtfully designed apartments, villas, builder floors, and gated communities in prime locations. Whether you’re a first-time homebuyer or upgrading your lifestyle, we help you find the perfect home that matches your budget and aspirations.

Commercial Spaces

From office spaces and retail shops to commercial complexes and coworking hubs, we provide investment-ready commercial properties with strong growth potential and strategic locations.

Property Investment Solutions

Maximize your returns with expert-guided real estate investments. Our team helps identify high-growth projects, upcoming developments, and profitable opportunities for long-term wealth creation.

WLuxury Real Estate

Experience premium living with luxury residences offering world-class amenities, modern architecture, and exclusive locations crafted for comfort, elegance, and prestige.

Trusted Property Experts

Years of experience helping buyers and investors make confident property decisions.

Verified Listings

100% verified residential and commercial properties with complete transparency.

End-to-End Assistance

From property selection and site visits to documentation and loan support.

Dedicated Customer Support

Professional guidance and quick assistance throughout your buying journey.

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The Future of Real Estate Starts Here

Stop Searching. Start Living.

About Us

spinzo is a trusted real estate consultancy helping individuals, families, and investors discover premium residential and commercial properties across India. We specialize in connecting buyers with verified projects from leading developers while ensuring transparency, trust, and personalized support.

Whether you are looking for your dream home, a luxury apartment, a commercial investment, or high-return real estate opportunities, our expert team is committed to making your property journey seamless and rewarding.

With deep market knowledge, verified listings, investment insights, and complete assistance from inquiry to possession, we simplify real estate decisions and help you invest with confidence.

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Our Privacy Policies

Privacy Poilicy

spinzo (“spinzo”, “we”, “us”, “our”) values your privacy and is committed to protecting your personal information shared through our website, property inquiry forms, advertisements, and communication channels.

This Privacy Policy explains what data we collect, how we use it, how we protect it, and the choices available to you.

1) Scope

This Privacy Policy applies to:

  • Visitors to our website
  • Clients/customers who register for or use our Services
  • Authorized users of Client accounts
  • Business contacts who engage with spinzo for demos, quotes, or support

Important: spinzo acts primarily as a service provider/data processor for data uploaded by Clients (e.g., customer contact lists). In such cases, the Client is typically the data controller responsible for consent, notices, and lawful processing.

2) Information We Collect

A. Account & Business Information

  • Name, company name, job title
  • Email address, phone number
  • Billing address, GST details (if applicable)
  • KYC and verification details (where required for compliance)

B. Platform & Usage Data

  • Login activity, IP address, browser/device info
  • API usage logs, delivery reports, timestamps
  • Campaign metadata (sender IDs, template IDs, routing info)

C. Client-Provided Data (Processed on Client’s Instruction)

  • Contact numbers, email addresses, customer identifiers
  • Message content, templates, call flows, IVR mappings
  • Consent/opt-in reference data (if provided by Client)

D. Support & Communication Data

  • Support tickets, emails, call recordings (if applicable and disclosed)
  • Chat logs and troubleshooting details

E. Cookies & Analytics (Website)

We may use cookies and similar technologies for site functionality, analytics, and improved user experience.

3) How We Use Information

  • Provide, operate, and maintain the Services
  • Onboard accounts and enable integrations (API, webhooks, etc.)
  • Ensure compliance and prevent fraud, spam, and abuse
  • Provide delivery reports, analytics, and service performance insights
  • Process billing, payments, and invoices
  • Deliver support and resolve technical issues
  • Improve our platform, reliability, and security
  • Meet legal and regulatory requirements

4) Legal Basis for Processing (General)

  • Contract performance (to deliver Services)
  • Legitimate business interests (security, analytics, platform improvement)
  • Legal obligations (compliance, tax, record-keeping)
  • Consent (where required for marketing or specific features)

For End User data uploaded by Clients, processing is typically based on the Client’s lawful basis and instructions.

5) Data Sharing & Disclosure

We do not sell personal data. We may share information only as necessary:

  • Telecom operators and delivery partners: for message/call/email routing
  • Third-party platforms: WhatsApp, RCS partners, cloud/email providers (as applicable)
  • Payment processors: to complete transactions
  • Compliance/regulatory authorities: if required by law or valid requests
  • Service providers: hosting, analytics, customer support tools (under confidentiality obligations)

6) Data Retention

We retain data only as long as necessary to provide Services and comply with legal obligations. Retention periods vary based on:

  • Regulatory and operator requirements
  • Audit logs and billing records
  • Support and security records

Clients may request deletion of certain account data subject to legal retention requirements.

7) Security Measures

We implement reasonable technical and organizational safeguards, such as:

  • Access controls and authentication
  • Secure hosting and monitored infrastructure
  • Logging and abuse prevention systems
  • Encryption in transit where applicable

No system is 100% secure; however, we continuously improve our security posture.

8) Your Rights & Choices

Depending on applicable laws and your relationship with us, you may:

  • Request access, correction, or update of your account information
  • Request deletion (subject to compliance and retention requirements)
  • Opt out of non-essential marketing communications

For End Users receiving communications, please contact the sending business (our Client) to manage preferences/opt-outs.

9) Cookies

We may use cookies for essential site functionality and analytics. You can control cookies through your browser settings. Some site features may not function properly if cookies are disabled.

10) Children’s Privacy

Our Services are intended for businesses and are not directed to children. We do not knowingly collect data from children.

11) Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted here with a revised “Last Updated” date.

Refund Policy

This Refund Policy outlines when refunds may or may not be issued for spinzo, including Bulk SMS, Voice, IVR, RCS, WhatsApp API, and Transactional Email.

1) General Policy

  • spinzo provides digital/telecom services where delivery depends on external networks and third-party platforms.
  • As a general rule, used credits, delivered traffic, and completed service periods are non-refundable.
  • Refund eligibility (if any) depends on the plan, contract, and the reason for the request.

2) Non-Refundable Items

Refunds are typically not provided for:

  • Setup fees, onboarding fees, integration charges (once work has started)
  • DLT registration/support charges (if applicable)
  • WhatsApp API setup and approval assistance fees (once initiated)
  • Used credits (SMS/voice/email) or traffic already processed
  • Issues caused by:
    • Incorrect numbers/emails uploaded by Client
    • DND blocks, operator filtering, handset settings
    • Content violations, policy blocks, missing templates/consents
    • Internet/network failure outside our platform
    • Third-party outages or policy changes

3) Refunds on Unused Credits (If Applicable)

Refunds on unused balances may be considered only if:

  • The request is made within the validity period of the purchased credits
  • The account is in good standing (no compliance issues or overdue invoices)
  • The refund is permitted under your plan/order form
  • Administrative and banking charges may be deducted

Note: Some plans may specify that credits are non-refundable or expire after a fixed period.

4) Service Downtime & SLA Considerations

If an SLA is part of your written agreement and a verified platform issue occurs, credits/adjustments may be provided as per the SLA terms, excluding downtime caused by operators, third parties, force majeure, or Client-side issues.

5) How to Request a Refund

To request a refund, email: support@spinzo.co.in with:

  • Registered account details
  • Invoice/transaction reference
  • Reason for request
  • Any supporting screenshots/logs

Refund decisions are made after verification of logs and compliance checks. If approved, refunds are processed to the original payment method where feasible.

6) Policy Updates

spinzo may update this policy from time to time. The latest version will always be posted on our website.

Terms & Conditions

Welcome to spinzo By accessing our website or using our services, you agree to comply with the following terms and conditions.

1) Definitions

  • Customer/Client/You means any individual or entity registering for, purchasing, or using our Services.
  • End Users means recipients of communications sent using our Services.
  • Platform means our web portal, dashboards, APIs, and related systems.
  • Content means any text, data, scripts, templates, audio, media, lists, or other material uploaded, sent, or transmitted by you using the Services.
  • Applicable Laws includes all laws, regulations, and guidelines applicable in India including TRAI, DoT, messaging policies, and platform-specific rules (e.g., WhatsApp policies).

2) Eligibility & Account Registration

  1. You must be legally competent to enter into a binding contract to use our Services.
  2. You agree to provide accurate, complete, and updated information during registration and onboarding.
  3. You are responsible for maintaining confidentiality of your account credentials and for all activity conducted through your account.
  4. If you suspect unauthorized access, you must notify us immediately.

3) Scope of Services

spinzo provides communication tools that may include:

  • Bulk SMS (Promotional and Transactional routes, where applicable)
  • Voice services (OBD, call patching, TTS/STT, etc.)
  • IVR services (toll-free, virtual numbers, missed call solutions)
  • RCS messaging enablement (where supported)
  • WhatsApp Business API integration and messaging workflows (subject to WhatsApp approvals)
  • Transactional and marketing email delivery support

Note: Service availability depends on telecom operators, platforms, regulations, content filters, and network conditions.

4) Acceptable Use Policy (AUP)

You agree not to use the Services for unlawful, harmful, or prohibited activities.

4.1 Unlawful or Harmful Content

  • Illegal, threatening, abusive, harassing, defamatory, obscene, or discriminatory content
  • Content promoting hate speech, violence, self-harm, or illegal activities
  • Malware, phishing, spoofing, or fraudulent schemes

4.2 Spam & Unsolicited Communications

  • Sending communications without lawful basis, notice, or consent
  • Using purchased/scraped databases without permissions
  • Circumventing opt-out systems or masking sender identity

4.3 Compliance Violations

  • Bypassing TRAI/DLT requirements (headers, templates, scrubbing)
  • Violating WhatsApp template/opt-in policies
  • Using the platform in a way that disrupts operator networks or policies

We may suspend or terminate accounts for AUP violations.

5) Client Responsibilities

  1. Obtaining and maintaining required consent/opt-ins from End Users.
  2. Ensuring Content complies with laws and platform rules.
  3. Maintaining accurate contact lists and honoring opt-outs.
  4. Securing your systems, APIs, credentials.
  5. Ensuring rights to use trademarks, names, and message content.

6) Sender IDs, Templates, and Approvals (DLT/WhatsApp/RCS)

  • DLT registration, headers, and template approvals may be required for SMS.
  • WhatsApp template approvals, messaging rules, and policy compliance apply.
  • RCS availability may vary and may require brand verification.

spinzo may assist with onboarding but you remain responsible for compliance and approvals.

7) Pricing, Billing & Payments

  1. Pricing is as per quotation, plan, or order form and may vary.
  2. Applicable taxes (GST etc.) will be charged.
  3. Payments must be made in advance unless otherwise agreed.
  4. Delayed payments may result in suspension and late fees.
  5. Credits/messages are generally non-transferable and may have validity limits.

8) Delivery, DLRs, and Service Limitations

  1. Delivery is not guaranteed due to external factors (filtering, DND, network issues, incorrect numbers, etc.).
  2. DLRs and analytics depend on operator/platform support.
  3. We are not liable for delays or failures caused by external systems.

9) Data Privacy & Confidentiality

  • We process data to provide services, support, billing, and security.
  • You authorize us to process your data as required.
  • You must not upload sensitive personal data without lawful basis and consent.

Refer to our Privacy Policy for more details.

10) Intellectual Property

  1. spinzo retains rights to its platform, APIs, branding, and software.
  2. You retain ownership of your Content; you grant us a limited processing license.
  3. You may not reverse engineer, resell, or copy the platform except as allowed by law.

11) Third-Party Services

Some services rely on external providers. spinzo is not responsible for third-party outages or policy changes.

12) Suspension & Termination

We may suspend/terminate access if:

  • You violate Terms or laws
  • Fraud, abuse, or suspicious activity is detected
  • Regulators/operators require suspension
  • Payments are overdue
  • Your usage creates risk

Outstanding dues remain payable after termination.

13) Refunds & Cancellations

  • Setup, integration, and compliance charges are non-refundable once initiated.
  • Used credits are non-refundable.
  • Unused credits may be refundable only if agreed in writing and subject to deductions.

14) Indemnity

You agree to indemnify spinzo against claims arising from:

  • Your Content
  • Lack of consent/opt-ins
  • Legal or policy violations
  • Misuse or unauthorized activity

15) Limitation of Liability

  1. We are not liable for indirect, incidental, or consequential damages.
  2. Total liability is limited to the amount you paid in the last 3 months for the affected Service.

16) Force Majeure

We are not responsible for delays or failures caused by events beyond reasonable control such as natural disasters, operator outages, government actions, cyber incidents, etc.

17) Changes to Terms

We may update these Terms periodically. Continued use implies acceptance of changes.

18) Governing Law & Jurisdiction

These Terms are governed by Indian law. Courts in DELHI have exclusive jurisdiction.

19) Contact Information

spinzo
Email: support@spinzo.co.in
Phone: +91-8796349654
Address: GROUND FLOOR,HOUSE NO.1-B, KH.NO. 18/22,RAWAT ENTERPRISES,INDERPRASTHA COLONY STREE NO.1, BLOCK -A,Burari,New Delhi-110084

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